Shipping Costs
Shipping costs depend on the order value and destination country and are calculated at checkout.
We offer free standard shipping for:
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Orders over €60 within The Netherlands
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Orders over €150 within Europe
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Orders over €400 outside the EU
Processing Times
Orders are usually dispatched within 1–2 business days. For orders placed before 15:00 Dutch time on regular business days, we aim to ship the same day.
During product launches, sales, or other busy periods, processing times may be longer.
Delivery Times
Estimated delivery times depend on the destination and selected shipping method.
Standard shipping within Europe usually takes 1–7 business days. Orders outside Europe may take 3–25 business days.
Express shipping options may be available at checkout.
Please note that delivery times are estimates and may be affected by carrier delays or customs processing.
Deliveries
All shipments include Track & Trace.
The carrier will attempt to deliver the parcel to the address provided by the customer. If delivery is not possible, the parcel may be redirected to a nearby pick-up point.
Once your order is in transit, you will receive updates from the carrier. Please follow the carrier’s instructions to make any delivery changes, as we cannot modify delivery details once the parcel has been shipped.
If delivery fails due to customer-related reasons, such as an incorrect or incomplete address, failed delivery attempts, failure to collect the parcel from a pick-up point, refusal of delivery, or inability to contact the customer for import procedures, a €35 handling fee will be deducted from your refund.
Customs Fees for Orders Outside the EU
All orders are shipped from The Netherlands.
For deliveries outside the EU, import duties, taxes, customs fees, or other charges may apply. These charges are the customer’s responsibility and are not included in the product or shipping price.
Customs regulations vary by country, so we recommend checking with your local customs authorities before placing an order.
Damaged Items and Lost Orders
Hexaris Equestrian is not responsible for damage or loss caused during transit.
If your order arrives damaged, please contact the shipping carrier and our customer service as soon as possible to start a claim. Please keep all packaging materials and damaged items until the claim has been resolved.
Return Conditions
To start a return, please log into your customer account and submit a return request.
Items may be returned within 30 days of delivery and must be returned in their original condition: clean, unused, in their original packaging, with all hang tags attached.
Rider clothing and accessories may be tried on for fit, provided they remain free from dirt, odors, stains, pet hair, makeup, or any other signs of use.
Horse gear may be tried on for sizing purposes only. A clean blanket, sheet, or other protective layer must be placed between the product and the horse. Returned horse gear must be free from horse hair, dirt, dust, odors, stains, or any signs of use.
Returns that do not meet these conditions may be rejected. If a return is rejected, no refund will be issued and the customer will be responsible for any shipping costs required to have the items returned.
Return Instructions
Please return the items within 30 days of receipt, packed securely in their original packaging with all hang tags attached.
We do not provide return labels. Customers are responsible for all return shipping costs, customs duties, import VAT, and any other applicable charges.
Please send your return to:
Hexaris Equestrian
Middelie 3A
1472 GN Middelie
The Netherlands
You remain responsible for the parcel until it has been received and registered by Hexaris Equestrian. We strongly recommend retaining proof of shipment and tracking information.
Refunds
Once your return has been received and inspected, we will process your refund if all return conditions have been met.
Refunds will be issued to the original payment method only and will be processed within 10 business days after the return has been approved.
Exchanges
We do not offer direct exchanges.
If you would like a different size, please return the original item and place a new order through our website.
Promotional Gifts
If your order included a complimentary gift based on a minimum order value and a return causes the remaining order value to fall below the qualifying threshold, the gift must also be returned in its original, unused condition with all packaging and tags intact.
If the gift is not returned, its retail value will be deducted from your refund.
